Booking Terms & Cancellation Policy
Arrival Wait Times & Delays
Airport/Port Pickups: We offer 45 minutes of free waiting time from the moment your flight lands or your ferry docks.
Flight/Ferry Monitoring: We track arrivals in real-time. There are no extra charges for delays beyond your control; we simply adjust your pickup time.
Hotel/Villa Pickups: Please be ready at the designated meeting point at the scheduled time. Drivers will wait for a maximum of 15 minutes before the booking is considered a “No-Show.”
Cancellation & Refund Policy
Full Refund: Cancellations made at least 24 hours before the scheduled service time receive a 100% refund.
Last-Minute Changes: Cancellations made within 24 hours or “No-Shows” are non-refundable.
Weather/Force Majeure: If a tour is cancelled due to extreme weather or ferry/flight cancellations, we offer a full refund or a free reschedule.
Vehicle & Safety
Capacity: For safety and insurance reasons, we cannot exceed the legal seating capacity of the vehicle booked.
Child Seats: Available free of charge upon request. Please specify the age of the child during booking.
Cleaning Fee: An additional fee may apply for excessive mess or damage to the vehicle interior caused by passengers.
Payments
We accept secure online payments, bank transfers, or cash/card payments directly to the driver (as per your specific booking agreement). All prices include VAT and local taxes.
Important Traveler Reminders:
- Tap Water: Do not drink the tap water in Santorini; always use bottled water (we provide this for free in our vehicles!).
- Shoes: The cobblestone streets are slippery. Wear comfortable sneakers or sandals with grip, especially in Oia and Fira.
- Check-Out: Remember that hotel check-out is usually at 11:00 AM. If your flight is late, we can arrange a half-day tour to fill the gap!
Our Commitment to Your Safety & Comfort
- Our company is a legally registered transport provider with the Greek National Tourism Organization (EOT).
- Every vehicle in our fleet carries comprehensive passenger insurance and meets all European safety regulations.
- All our drivers hold professional Greek transport licenses and undergo regular background checks.
- Multilingual Support: Our team is fluent in English and Greek, ready to assist with luggage, local tips, and any special requests.
- Daily Deep Cleaning: Every vehicle is professionally sanitized at the start of the day.
- Between-Trip Refresh: Our drivers perform a "touch-point" cleaning (handles, armrests, seatbelts) after every single passenger drop-off.
- Climate Control: High-efficiency air filtration systems are maintained regularly to ensure fresh, cool air during the hot Santorini summer.
- We provide ISOFIX-compatible child seats and boosters free of charge. Our drivers are trained to assist with the secure installation of your child’s safety seat.
Frequently Asked Questions
Your driver will be waiting for you at the arrivals hall (after you collect your luggage) or at the designated disembarkation area of the port. They will be holding a clear sign with your name and the We-Transfer logo.
Don’t worry! We monitor all flight and ferry arrivals in real-time. Your driver will adjust the pickup time accordingly at no extra charge, ensuring someone is there when you land.
Our private transfer and tour prices are usually per vehicle (up to a certain number of passengers). This is often more cost-effective for families or small groups compared to booking individual shuttle seats.
Our private transfer and tour prices are usually per vehicle (up to a certain number of passengers). This is often more cost-effective for families or small groups compared to booking individual shuttle seats.
Yes, your family’s safety is our priority. We provide child seats and boosters free of charge upon request. Please mention the age and number of children in your booking notes.
Santorini is very busy, especially from May to September. We recommend booking at least 48 hours in advance to guarantee vehicle availability. For weddings or large groups, 2–4 weeks is ideal.
We offer a full refund for cancellations made up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a fee.
